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Frequently Asked Questions

What is Percussive Massage Therapy?

Percussive massage therapy is repetitive physical blows to an area in order to promote pain relief via targeting deep muscle tissue. 

How Do I Use My RG2.0™️ Gun?

Here are the basics to get the most out of your gun when massaging yourself or others:
  1. Turn the RG2.0™️ on and insert the appropriate attachment. 
  2. Use the touch screen at the back to set a speed, there are 20 to play with here so don't be afraid to go wild! The + symbol will increase speed and the - symbol will decrease speed.
  3. If your aim is for recovery, muscle activation and tension relief run the RG2.0™️ just over the surface no need to press hard please sit back relax and let the gun do all the hard work for you!
  4. For more ideas on how to use your RG2.0™ download the Theragun app!

How Long Should I Use My RG1.0™?

30 Seconds = Muscle Priming/Activation
Before your workouts, ride your RG2.0™ Gun for up to 30 seconds over the target muscles to instantly activate.
15 Seconds = Muscle Re-Activation
Bring life back into your muscles mid-workout by using your RG2.0™ for 10-15 seconds on the target muscle group. Nothing like energising and relieving muscle spasms and fatigue.
2 Minutes = Pain Relief & Recovery
Ride your RG2.0™ Gun over the surface of your skin for up to 2 minutes. Reducing post-workout soreness is literally that easy! 

Can I Travel With My RG2.0™?

When traveling with your RG2.0™, the gun including its lithium-ion battery must be stored in carry-on baggage only. When a carry-on bag is checked at the gate, all Lithium batteries must be removed from the bag when placing it through the scanner after which you may return it into your carry-on baggage.
While you are able to travel with your RG2.0™ device and accessories in your carry-on luggage, it is at the discretion of the TSA officer to allow it through. Please feel free to share our website and social media with them if they are unfamiliar with our device.

What Is Covered Under My 12 Month Warranty?

If within one year from the date of purchase. This product fails due to a defect in material or workmanship will repair and replace the product, or necessary components, free of charge.
Same states and countries do not allow a limitation of damages, so the foregoing limitation may not apply to you. This warranty service is available through the operating policies and international distributors.
 

The Warranty Excludes

  • Damage caused by accident, abuse, mishandling or transport.
  • Units subjected to unauthorised repair.
  • Units not used in accordance with instructions.
  • Damage exceeding the cost of the product.
  • Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the clients premises.
  • Failure to provide the dated proof of purchase.